The things we do for you.
SUPPORT MANAGEMENT
This service aims to alleviate our customer from the task of daily ongoing systems management and administrative support by providing advice and hands on expertise in the following;
Definition of system requirements and overall configuration.
Advise on the advantages and disadvantages of the multitude of software and hardware products.
Assess and provide recommendations on existing systems, operating systems, and operating environments.
Analysis of current operations.
Program management & strategic planning.
Network Administration.
PROCUREMENT SUPPORT
Generally, it is not our policy to procure hardware or software to resell to our clients. As a service-oriented company, we believe this approach may present a conflict of interest if we were to recommend and supply products. We will, however, negotiate with suppliers of equipment and software, on behalf of our client, to secure the best rates. Our customer can then procure the equipment and software at the negotiated prices. We provide meeting representation with our client's vendors (by appointment) and assistance with vendor selection and purchasing decisions.
TRAINING
Our training program is oriented to general computer user concepts and imparting the knowledge gleaned from our installation experience on-site. We train personnel to operate the installed systems, initially, as a result of attrition, or after an upgrade. The training will be informal with participants limited to five (5) or less and oriented to achieve a specific outcome. Larger, more formalized, or specific training classes can be arranged and will be quoted on request.
TROUBLESHOOTING & REPAIR
Problem determination, system diagnostics and fault finding are some of the more difficult and time-consuming areas for users to handle due to the increasing complexity of computer and networking technology. Timely fixes to system hardware and software, as well as diagnosing the day-to-day type of system problems are part of this service. Depending on the type of problem, we offer phone, remote access and on-site support.
MAINTENANCE
Our initial customer contact is often due to a system failure or the loss of important files. A speedy repair to get them up and running normally leads to some interest in our other services. To prevent further business interruption, it is prudent not to wait for problems to occur. Through our Maintenance Service we will recommend strategies to take care of your valuable information and to help prevent data loss.
INSTALLATION
Installation services for hardware and software, whether add-on, modification, upgrade, or new systems, include placement, integration, configuration, and testing of equipment and systems as well as loading and testing of software.