About Us
Office Solutions offers a variety of Computer and Communication services to support the Information Technology (IT) function of its customers. We offer the following services for computer, network and communication systems:
SUPPORT MANAGEMENT
TROUBLESHOOTING & REPAIR
INSTALLATION
MAINTENANCE
TRAINING
PROCUREMENT SUPPORT
All of our support services are available on an hourly or a monthly retainer basis.
ON-CALL SUPPORT SERVICE
The call from the customer will be logged into a queue and will be serviced on a first in first out basis. If we cannot resolve the problem on the phone, either by voice or remote connection, we will use our best efforts to have service personnel on site within 8 working hours from the time the call is received.
RETAINED SUPPORT SERVICE
The Retained Support Service contract is negotiated based upon the type of support services required and the complexity of the customers site. All retainers consist of an advanced billing and a discounted hourly rate.